Shipping policy

Shipping your order, with full transparency

1. Where we ship

HISHAPE currently ships within the United States. Available destinations are shown at checkout.

2. Delivery times

• Order processing: 1–3 business days
• Shipping: 5–7 business days
• Total: 6–10 business days

Delivery times start once your payment is confirmed. Business days are Monday to Friday, excluding holidays.

3. Shipping costs

Shipping costs are shown before you complete your order. No hidden fees.

4. Order tracking

As soon as your order ships, you'll receive a tracking number by email. Check it regularly and keep an eye out for carrier notices.

5. Delivery delays

If your package hasn't arrived within the stated timeframe, email us at contact@hishape.fr. We'll follow up with the carrier to get your order to you as fast as possible.

6. Lost packages

Your package is HISHAPE's responsibility until it's delivered. If it's lost, we'll reship your order at no cost. If that's not possible, we'll refund you.

7. Damaged packages

If your package arrives damaged, contact us at contact@hishape.fr, with photos of the package and product if possible. We'll replace the product at no cost or, if that's not possible, refund you.