Refund Policy

Return & Refund Policy – HiShape

Returns

You have 30 days from the day you receive your order to return your item. After 30 days, we can't offer a refund or exchange.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll need a proof of purchase (order number or order confirmation).

Gift cards are non-returnable and non-refundable.

Before sending anything back, email us at contact@hishape.fr: we'll give you the return address and next steps. Please don't send your item back to the manufacturer.

Partial refunds

A partial refund may apply if the item comes back damaged, incomplete, or in a different condition than when it was delivered, for reasons not due to our error.

Refunds

Once we receive your return, we'll inspect it and email you to let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 14 days.

Haven't received your refund?

First check your bank account again, then contact your bank or card issuer – it often takes some time before a refund is posted. If you still haven't received it after that, email us at contact@hishape.fr.

Exchanges

We only replace items that are defective or damaged on arrival. If that's the case, email us at contact@hishape.fr with a photo of the item and we'll send you the same item.

Return shipping

You are responsible for return shipping costs, which are non-refundable, unless the item you received is defective or not what you ordered. Delivery time for an exchanged item may vary depending on your location.

For returns worth more than $75, we recommend a trackable or insured shipping service, as we can't guarantee we'll receive an untracked package.